Privacy Policy Next Nest INTRODUCTION. Next Nest (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and platform (collectively, the “Platform”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use the Platform, as well as your rights regarding your data. By using the Platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should not use the Platform. This Privacy Policy applies to all Users of the Platform, including individuals browsing our website, Users subscribing to our services, and third parties making purchases on behalf of Users. This policy does not cover the practices of third-party service providers, including realtors, lenders, or payment processors, who may collect and use your data independently of our services. INFORMATION COLLECTED. When you use the Platform, we collect several types of information, including: Personal Information: When you create an account, subscribe to a plan, or communicate with us, we may collect your name, email address, phone number, mailing address, payment details, and any other information you voluntarily provide. Financial Information: During the waitlist phase, we may collect financial readiness information, including credit-related inquiries, to determine eligibility for our services. We do not store full credit reports but may receive summarized financial data from third-party partners. Transaction Information: If you make a purchase or subscription payment through our Platform, we collect information about your transaction, including the plan selected, payment method, and billing details. Payment processing is handled by third-party payment processors such as Clover, and we do not store full payment details. Usage Data: We collect information about how you interact with the Platform, including login activity, IP address, device information, browser type, pages viewed, and actions taken. Third-Party Information: If a third party (e.g., a family member or employer) purchases a subscription on your behalf, we collect their name and payment details, along with your identifying information to link the subscription to your account. Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with the Platform and to improve user experience. HOW WE USE YOUR INFORMATION. We collect and process personal information for the following purposes: Providing and Managing Services: To facilitate account registration, subscription processing, and access to Platform tools and resources. Payment Processing: To process transactions securely through third-party payment providers and verify billing details. User Vetting and Approval: To conduct financial readiness assessments and determine waitlist eligibility. User Experience and Personalization: To customize the content and services offered to Users based on preferences, search history, and transaction activity. Communication and Support: To send account updates, transaction confirmations, service announcements, and customer support responses. Marketing and Promotional Activities: To send Users promotional emails, newsletters, and special offers (Users may opt out at any time). Security and Fraud Prevention: To monitor and prevent fraudulent activities, unauthorized transactions, and Platform abuse. Compliance with Legal Obligations: To comply with applicable laws, regulations, court orders, and law enforcement requests. SMS Texting No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We will obtain your permission to text at the time of contact submission. Timing and frequency of texting will vary based on your package purchased and may be infrequent. This information will not be shared with any third parties. Message and data rates may apply. You may opt-out of receiving texts at anytime by replying stop or receive additional assistance by replying help. HOW WE SHARE YOUR INFORMATION. We do not sell your personal information. However, we may share your information in the following situations: With Third-Party Service Providers: We share information with realtors, financial professionals, inspectors, and other service providers who assist in delivering services through the Platform. These third parties operate independently and are responsible for their own data practices. With Payment Processors: We transmit transaction data to third-party payment providers (e.g., Clover) to process subscription payments securely. For Legal and Compliance Purposes: We may disclose personal information if required by law, regulation, legal process, or governmental request. In Business Transfers: If the Company is involved in a merger, acquisition, asset sale, or restructuring, personal information may be transferred as part of the transaction. With Analytics and Marketing Partners: We may share anonymized or aggregated data with third-party analytics and advertising partners to improve the Platform’s functionality and marketing efforts. THIRD PARTY SERVICES. The Platform integrates with third-party services, including payment processors, realtors, and external service providers. These third parties may independently collect, store, and process your data according to their own privacy policies. We are not responsible for the data collection, use, or security practices of third parties, and we encourage you to review their respective privacy policies before engaging with their services. DATA RETENTION. We retain personal information for as long as necessary to provide services through the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Account and subscription data are generally retained for the duration of the subscription and for a reasonable period after cancellation to allow for record-keeping and compliance with applicable laws. Financial and transaction records may be retained for tax and audit purposes, while marketing and communication preferences are stored until a user opts out or requests deletion. In some cases, we may be required to retain certain data beyond the standard retention period due to legal or regulatory requirements. Users may request deletion of their personal data, but in certain cases, we may be required to retain specific information to fulfill legal obligations or protect the integrity of our services. USER RIGHTS. Users have certain rights regarding their personal data, depending on their jurisdiction. These rights may include the ability to request access to the personal information we hold, correct inaccuracies, or request deletion of data, subject to legal retention requirements. Users may also opt out of marketing communications by adjusting their account settings or using the unsubscribe feature in our emails. Additionally, users can manage their cookie preferences through browser settings to control the extent of tracking technologies used on their devices. Where applicable, users may also request a copy of their data in a structured format for portability. Requests related to data access, correction, or deletion must be submitted through our designated support channels, and we will process such requests in accordance with applicable laws. DATE SECURITY. We take reasonable technical, administrative, and physical security measures to safeguard user information against unauthorized access, alteration, disclosure, or loss. These measures include encryption, firewalls, secure access controls, and regular security assessments to protect data integrity. Despite these precautions, no online system can be entirely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and should take steps to prevent unauthorized access to their accounts. In the event of a suspected data breach, users should notify us immediately so that appropriate action can be taken. CHILDRENS PRIVACY. The Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from minors without parental or legal guardian consent. If we become aware that a minor has provided personal information without appropriate authorization, we will take immediate steps to delete such data. Parents or guardians who believe their child has submitted personal information without consent may contact us to request removal. We encourage parents to monitor their children's online activity and educate them on the importance of safeguarding personal information. AMENDMENTS. We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Any updates will be posted on the Platform with a revised "Last Updated" date, and we encourage users to review this policy regularly. Continued use of the Platform after changes are made constitutes acceptance of the updated policy. If we make material changes that significantly impact user rights or data handling practices, we may provide additional notice through the Platform or via email where appropriate.